❓ Help Center

Viibet FAQ — All Your Questions Answered

From registration to payments, bonuses, and betting rules — clear answers to everything, all in one place.

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Account & Login

To create a viibet account, you need an active Bangladeshi mobile number and a strong password. Email is optional but recommended for password recovery. Registration is completely free and takes under 2 minutes. You must be 18 years of age or older.
Tips: Make sure to enter the correct mobile number during registration — it's difficult to change later.

No. Under viibet's policy, each person is allowed only one account. If multiple accounts are detected, all of them will be suspended and the balances may be forfeited. This rule is strictly enforced to ensure fair play for everyone.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP. Use that OTP to set a new password. The whole process takes under 3 minutes. The OTP is valid for 5 minutes.

KYC verification is required before making large withdrawals. Simply upload a scan or photo of your National ID or passport. Verification is typically completed within 24 hours. This process is in place to keep your account secure.
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Deposits & Withdrawals

viibet accepts deposits via Mobile Pay, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. Mobile banking deposits are credited almost instantly. Bank transfers may take 1–3 business days.
Minimum deposit starts from ৳300.

Withdrawal requests via Mobile Pay, Nagad, or Rocket are typically processed within 15–30 minutes. During peak hours, it may take up to 2 hours. Bank withdrawals are processed within 1–3 business days. Large withdrawals may be held if KYC verification has not been completed.

viibet does not charge any fees on deposits. However, your mobile banking provider (such as Mobile Pay or Nagad) may apply their own small charges. There are no withdrawal fees from viibet either, though a processing fee may apply for withdrawals under ৳500.

First, wait 5 minutes and refresh the page. If it still doesn't show up, contact us with your transaction ID — support@viibet.bizEmail us or let us know via live chat. Issues are typically resolved within 1 hour.
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Bonuses & Promotions

Once you create a new account, a welcome bonus is automatically applied to your first deposit. The bonus amount and terms depend on how much you deposit. No separate code is needed — but if you have a promo code, entering it during registration will unlock additional benefits.
A rollover requirement must be met before bonus funds can be cashed out.

A rollover is a wagering requirement that determines how many times a bonus amount must be bet before it can be withdrawn. For example, a ৳1,000 bonus with a 5x rollover means you need to place a total of ৳5,000 in bets before cashing out. There's also a time limit to complete the rollover, so be sure to read the bonus terms carefully.

Yes, viibet regularly offers daily cashback, weekly reload bonuses, and free spins for existing members. Log in and check the Promotions section. Extra bonuses are also available during special occasions like Eid, the World Cup, and IPL.
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Sports Betting

You can bet on cricket, football, tennis, badminton, kabaddi, hockey, basketball, and 30+ other sports. All major tournaments are covered — including IPL, BPL, the World Cup, and the Premier League. With live betting, you can also place bets on matches already in progress.

The minimum bet is ৳50, and the maximum varies by match and market. Higher limits apply for major tournaments. Parlay bets let you combine multiple matches for a chance at bigger winnings.

If a match is cancelled or abandoned, the full stake for that bet will be refunded to your account. For parlay bets, that leg is removed and the odds are recalculated accordingly. Refunds are typically processed within 24 hours.
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Games & Casino

Live Casino features hundreds of live table games including live baccarat, roulette, blackjack, poker, Dragon Tiger, and Teen Patti. The slots library has over a thousand titles, and you'll also find modern original games like crash, mines, and Plinko.

All games on viibet are RNG (Random Number Generator) tested and certified by independent third parties. Live games are streamed via real cameras, making any manipulation impossible. All outcomes are entirely random.
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Security

Yes, viibet uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold to third parties. To learn more, visit our Privacy Policy Read.

Log in to your account and go to Settings → Security → Two-Factor Authentication. You can enable 2FA via SMS OTP or Google Authenticator. Once active, a verification code will be sent to your mobile with every login — giving your account the highest level of protection.

Change your password immediately and log out of all devices. Then support@viibet.bizto send us an email or reach out via live chat. Our security team will investigate your account and take prompt action.
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Mobile App

viibet app on our Download Page and can be downloaded directly. Both Android and iOS devices are supported. On Android, download the APK file and install it (make sure Unknown Sources is enabled). On iOS, add it as a PWA from the Safari browser.

Yes, the viibet app supports fingerprint and Face ID login. Sign in with your password the first time, then enable biometric login from Settings. After that, every login takes just a single touch.

If the app won't install on Android, go to Settings → Security → Unknown Sources and enable it. The app may not work on older Android versions (below 5.0). If issues persist, you can use the full site through your mobile browser — the experience is nearly identical.
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Support & Contact

Live Chat
Instant support in Bangla, 24/7. Just click the chat icon in the bottom corner of the site.
Email Support
support@viibet.biz — you'll typically get a reply within 2–4 hours.
📖 Details

Learn more about viibet

Viibet is one of Bangladesh's leading online gaming and Sports Betting platforms. This FAQ page is built to answer the questions our users ask most — directly and clearly. Whether you're a new member or a seasoned player, this should be your first stop whenever you need help.

The viibet FAQ brings together everything in one place: registration, login issues, payment methods, bonus terms, Sports Betting rules, casino game details, and security — so you don't have to contact support separately. Most answers you're looking for are right here.

Many users ask whether depositing via Mobile Pay on viibet is safe. The answer is yes — completely. viibet uses the official payment gateways of Mobile Pay, Nagad, and Rocket. Every transaction is encrypted and verified in real time.

Another common question about bonuses: can you withdraw without meeting the rollover requirement? No — the rollover must be completed before you can withdraw bonus funds. However, your own deposited balance can be withdrawn at any time. Bonuses are an added perk, not an obligation.

The viibet FAQ is updated regularly. Whenever new features are added or rules change, this page will be the first to reflect it. Bookmark it so you can always find what you need, when you need it.

⚡ Why viibet

What sets us apart

Viibet is more than just a betting site — it's a complete experience built for gamers in Bangladesh.

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Live Sports Betting

Live betting on cricket, football, kabaddi, and 30+ other sports. Odds shift in real time as the match unfolds — place your bet at just the right moment.

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Fast Payments

Withdrawals to Mobile Pay, Nagad, and Rocket in as little as 15 minutes. Deposits are instant. No hidden fees on any payments.

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Top-Level Security

256-bit SSL, 2FA support, and real-time fraud detection. Your money and personal information are always protected.

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Live Casino

Live baccarat, roulette, and blackjack with real dealers. Over a thousand slots and original games.

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Mobile App

A fast, smooth app for Android and iOS. Biometric login, push notifications, and seamless gameplay.

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Bengali Support

Live chat and email support in Bangla, 24/7. Get help in your own language whenever you need it.

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Still have questions? We're here to help.

If you didn't find what you were looking for, reach out to our support team directly — or open an account right now and get started.

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